Privacy Policy — vd1111 Data Protection

1. Who We Are

vd1111 is an internationally operated online casino and sports betting platform accessible at https://vd1111.app. For the purposes of this Privacy Policy, vd1111 ("we", "us", "our") acts as the data controller in respect of the personal data collected from players and visitors to the Platform. Any questions about how we process your data should be directed to [email protected].

2. Data We Collect

vd1111 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration and Account Data

When you create a vd1111 account, we collect the information you provide directly, which includes your full name, date of birth, residential address (including district, for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), email address, mobile phone number, and the username and password you choose. This data is required to create and maintain your account and cannot be withheld without preventing registration.

2.2 Identity Verification Data

To comply with our age verification and anti-money-laundering obligations, we may request copies of government-issued identity documents such as your National ID card, passport, or driving licence. We may also request proof of address and, in certain cases, proof of payment method ownership. This data is retained securely and used solely for verification purposes.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets placed, winnings, and bonuses credited to or debited from your account. We also record the payment method used for each transaction — including mobile wallet identifiers for bKash, Nagad, Rocket, and Upay, and partial card details for Visa and Mastercard — but we do not store full card numbers or mobile banking PINs on our servers.

2.4 Technical and Device Data

When you access the Platform, our servers automatically record technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and session duration. This data helps us maintain platform security, detect fraudulent activity, and improve the user experience for players across Bangladesh.

2.5 Communications Data

If you contact our support team via email, live chat, or any other channel, we retain records of those communications — including the content of messages, timestamps, and any attachments — for quality assurance, dispute resolution, and regulatory compliance purposes.

2.6 Cookie and Tracking Data

vd1111 uses first-party cookies and similar technologies (including local storage and session tokens) to maintain your login session, remember your language and display preferences, and track your navigation patterns within the Platform. We do not use third-party advertising cookies that track you across other websites.

3. How We Use Your Data

vd1111 processes your personal data for the following specific purposes, each supported by a lawful basis:

• Account creation and management — to register your account, authenticate your identity, and maintain your player profile. Lawful basis: contractual necessity.
• Transaction processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records. Lawful basis: contractual necessity.
• Age and identity verification — to confirm that you are at least 21 years of age and to verify your identity in accordance with our responsible gaming and anti-money-laundering obligations. Lawful basis: legal obligation.
• Fraud and security monitoring — to detect and prevent fraudulent activity, account takeovers, money laundering, and abuse of promotional offers. Lawful basis: legitimate interests.
• Customer support — to respond to your enquiries, investigate complaints, and resolve disputes. Lawful basis: contractual necessity and legitimate interests.
• Platform improvement — to analyse usage patterns, measure feature performance, and make data-driven improvements to the Platform. Lawful basis: legitimate interests.
• Responsible gaming — to monitor betting patterns that may indicate problem gambling and to support players who engage with our responsible gaming tools. Lawful basis: legal obligation and legitimate interests.
• Marketing communications — to send you promotional offers, bonus alerts, and platform news by email or SMS, where you have given explicit consent. You may withdraw marketing consent at any time by contacting [email protected]. Lawful basis: consent.
• Legal compliance — to comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities. Lawful basis: legal obligation.

4. Data Sharing and Disclosure

vd1111 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data protection obligations:

4.1 Payment Processors

We share transaction data with our payment processing partners — including mobile financial service providers such as bKash and Nagad, and card networks such as Visa and Mastercard — to the extent necessary to complete your requested transactions. These processors operate under their own privacy and security standards and are not authorised to use your data for purposes other than completing the relevant transaction.

4.2 Game Providers

Our games are provided by certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive a limited set of technical identifiers (such as a session token or anonymised player ID) necessary to deliver the game experience. They do not receive your full name, mobile number, or financial details.

4.3 Identity Verification Services

Where required, we may use third-party identity verification and KYC (Know Your Customer) service providers to assist with document verification. These providers process your identity documents under strict confidentiality obligations and are prohibited from retaining or reusing your data independently.

4.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by law, or when we reasonably believe that disclosure is necessary to protect the rights, property, or safety of vd1111, its players, or the public. We will notify you of any such disclosure to the extent permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of vd1111's business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

5. Data Retention

vd1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: retained for the duration of your account and for a minimum of five years following account closure, to meet financial record-keeping and anti-money-laundering obligations.
• Transaction records: retained for a minimum of five years from the date of the transaction.
• Identity verification documents: retained for the duration of your account and for five years after closure or last activity, in line with standard KYC retention requirements.
• Support communications: retained for two years from the date of the last communication in a thread, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: retained for three years from the date consent was given or last renewed.
• Technical and device logs: retained for up to 12 months for security and fraud detection purposes, then deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual.

6. Cookies and Tracking Technologies

vd1111 uses the following types of cookies and similar technologies on the Platform:

• Strictly necessary cookies: essential for the Platform to function. These include session cookies that maintain your logged-in state and security tokens that prevent cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Preference cookies: used to remember your display preferences and settings across sessions, so you do not have to re-enter them on each visit.
• Analytics cookies: used to collect aggregated, anonymised information about how players use the Platform, which pages are most visited, and where navigation issues occur. This data helps us improve the Platform experience. No personally identifiable information is included in analytics reports.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform. On most modern browsers, you can access cookie settings via the browser's privacy or security menu. Instructions specific to your browser are available from the browser's official help documentation.

7. Data Security

vd1111 employs a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data stored in our databases, including identity verification documents and payment method details.
• Role-based access controls limiting employee access to personal data strictly to those whose job functions require it.
• Multi-factor authentication requirements for all staff with access to production systems.
• Regular penetration testing and vulnerability assessments conducted by qualified independent security professionals.
• Intrusion detection systems and 24/7 security monitoring of our platform infrastructure.
• Formal data breach response procedures including notification protocols for affected players and relevant authorities.

While we maintain robust security practices, no online platform can guarantee absolute security against all possible threats. If you suspect that your vd1111 account has been compromised, you must contact us immediately at [email protected] and change your password without delay.

8. Children's Privacy

vd1111 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes mandatory age declaration, and we conduct age verification checks on accounts where there is any reason to suspect a player may be underage. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on vd1111, please contact us at [email protected] without delay.

9. International Data Transfers

vd1111 operates as an internationally accessible platform. Your personal data may be transferred to and processed by servers or service providers located outside of Bangladesh. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that provided under applicable data protection standards, including the use of contractual safeguards with data processors and sub-processors located in other countries.

10. Third-Party Links

The vd1111 Platform does not contain links to external third-party websites. However, game interfaces provided by third-party studios such as Pragmatic Play, Evolution Gaming, or Spribe operate within our Platform environment and are subject to those providers' own privacy practices in respect of in-game data they collect. We recommend reviewing the privacy policies of any third-party service you interact with, to the extent they are accessible.

11. Changes to This Privacy Policy

vd1111 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email or by a prominent notice within the Platform at least seven days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vd1111 handles your personal data, please contact our data team. We are committed to addressing all privacy-related enquiries promptly and transparently. You can reach us at [email protected]. Please include "Privacy Request" in the subject line of your message so that it is directed to the appropriate team member without delay. We aim to acknowledge all privacy enquiries within five business days and to resolve them fully within 30 calendar days.